Hiver SDE Intern
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Production Demo
Uber AI Customer Support Agent
Real-time Intent Classification · Multi-Factor Safety Escalation · Historically Grounded Drafting
Inbound Customer Inquiry
Live Pipeline Demo
Quick Evaluation Presets
🎒 Lost Item
Auto-Handle
💳 Fare Dispute
Escalate
🚨 Safety Emergency
Critical
🚗 Driver Inquiry
Partner
📱 App Crash
Technical
Customer Inbound Message
0 / 10,000
The driver was drinking alcohol from an open can and swerving
Thread Context (Optional)
Evaluation Model Tier
Main Candidate (Word + Subword TF-IDF + Heuristics)
Simple Baseline (Word TF-IDF + Logistic Regression)
Trivial Baseline (Majority Class Predictor)
Process Customer Message
Reset
Pipeline Execution Output
Predicted Intent
--
Confidence: --
Escalation Policy
--
--
Generation Mode
--
Human Review: --
Generated Response Draft
Copy Draft
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Retrieved Historical Precedents (
0
)
TF-IDF Cosine Retrieval
Inspection · Raw JSON Payload